Lost tickets cannot be replaced.  Please contact original place of purchase directly for any lost ticket issues.

Tickets are non-refundable except in the case of concert cancellation, and then tickets are refundable at the original point of purchase only.

YES, there is a first aid tent and ambulance on site which is clearly marked out.  Please ask any concert staff and they will be able to direct you.  Please consider your own safety and that of people around you during the event.

If you find or lose something during the event please go to the first aid tent for further information.  For any lost property after post event please contact Zaccaria Events on 9328 3344.

YES, this is a live outdoor music event so the music will be amplified.  However sound levels will be kept strictly within the guidelines laid down by the City of Swan.

YES, any prohibited items will be confiscated.  Patrons can place any confiscated items in a ‘cloakroom’ situated adjacent to Gate 1 and these can be collected at the conclusion of the event.

Generally the Cellar Door will be open from 10am until 3pm on concert days;  However the Restaurant will be closed for lunch on the day of the concert.  For Cellar Door patrons please note that parking will be further from the Cellar than usual.

Yes, there will be a selection of concert merchandise (cds, t-shirts, programmes etc…) available for sale at most events.

There is little shade on the concert green as most of the shows begin late afternoon.  Neither umbrellas nor sun tents are permitted so it is recommended that you bring hats, sunglasses and sunscreen for protection.  On particularly hot days mist tents will be available and there will be free drinking water stations located throughout the concert site at every concert.

Events at Sandalford are outdoor events and therefore can be affected by the weather.  The stage is fully covered, however the general admission and reserved seating areas are uncovered.  The concert will go ahead rain or shine but we advise that you dress with the appropriate weather gear for the day of the show.

The event is situated outdoors so comfortable clothes and shoes would be recommended.  There are no prescribed dress codes but be mindful of the weather and dress accordingly. Shirts and footwear must be worn at all times inside the venue (n.b. due to liquor licensing clothing which is bearing patches or insignia of any outlaw motorcycle gangs are not permitted to be worn on the premises at any time).

YES, however this is a fully licensed event and all patrons (including children and babies) must have a valid ticket for entry into the event. Children under18 years of age, who have purchased a valid ticket, will only be allowed into the concert site if accompanied by their parent or legal guardian. If a minor is not accompanied by their parent or legal guardian they will be refused entry and will not receive a refund on their ticket.

The Swan Valley Visitors Centre can provide the most up-to-date information on accommodation nearby.  They can be contacted on 9379 9400 or visit them at www.swanvalley.com.au

For the Buble Margaret River concert please visit www.travelandsports.com.au for information on accomdation packages.

The average interval between the different acts is approximately 30 minutes

The finishing times for concerts will differ from show to show.  The approximate finishing times for events this season are as follows:

 SPANDAU BALLET & TEARS FOR FEARS – SATURDAY 17^TH APRIL – CONCERT FINISH – 10:00PM

The Opening times for concerts differ the times for this season are as follows:

ROB THOMAS SUNDAY: 21^st FEBRUARY – GATES OPEN 4:00pm

THE MOTOWN EVENT: SUNDAY 28^TH FEBRUARY – GATES OPEN 4:50PM

TOM JONES: SUNDAY 14^TH MARCH – GATES OPEN 3:30PM

SPANDAU BALLET & TEARS FOR FEARS – SATURDAY 17^TH APRIL – GATES OPEN – 4:00PM

Occasionally gates may open 30 minutes prior to the nominated gate time – this is to reduce the need for patrons to queue to gain entry into the concert area.

All events at Sandalford are  SMOKE FREE EVENTS. There are limited designated smoking areas available which will be clearly marked out.  Smoking is not, however, permitted in any areas other than these.

At every event at Sandalford there are two mobile EFTPOS machines with cash out facilities located at the two end cash registers of the main bar - these will be clearly marked out.

YES! There are ample numbers of portable toilets situated throughout the venue.  There are generally no queues and the toilets are regularly serviced to ensure cleanliness.

There is a wide variety of catering options available on site on concert day.  There is a selection of alcoholic beverages and soft drinks available from the main bar.  Soft drinks are also available to purchase.

No, any alcoholic beverages cannot be removed from the venue.  The removal of liquor from the venue is strictly prohibited by the Director of Liquor Licensing.

We are a winery so a fine selection of Sandalford’s own Margaret River Range wines will be served in the VIP and sold across the main bar.  Wines from our Element range are also available across the main bar.   There is also a nice selection of beer and a good selection of RTDs to cater for all tastes.

YES, you can bring your own food and sealed water/ soft drinks ONLY.  Bags are subject to checks and any prohibited items will be confiscated.

There are parking areas designated for disabled people, upon entry into the venue just look out for the signs directing you to ACROD parking.  Please display your ACROD pass and parking attendants will direct you to the relevant parking area close to which ACROD patrons can enter into the venue (close to the VIP entrance).  There are plenty of disabled toilets available throughout the venue.  Please note however that the concert is held at a winery and there are some sloping and uneven areas.

If you hold a General Admission ticket it DOES NOT include a seat, and it is recommended that you bring your own low back chair or picnic rug.

For  Gold Reserve and VIP tickets a dedicated seat IS INCLUDED .

The VIP, limo and bus drop off and pick up areas are all accessed from the entrance off Middle Swan road.  Upon entry the vehicles will be directed by parking attendants to the relevant drop off areas.  All pick up areas will be in the same location to the area that you were dropped off.

YES.  There are free shuttle buses that will run to and from Midland Train Station. The shuttle buses will depart every half hour from Victoria Street, adjacent to the train station, 30 minutes prior to gates opening – the last shuttle will run two hours after gates open.  Post concert buses will return patrons to the train station.

There are also transfer services provided by BUSWEST that will provide return transfers  from various locations in and around Perth.  Call Buswest on 9256 3223 or visit buswest.com.au

For the Spandau Ballet & Tears for Fears Buswest Timetable link see below

 Spandau20Ballet20ADOTG_timetable.pdf

For General Admission parking the distance to the venue entrance is not far and will take about 10 minutes to walk.For VIP parking a short stroll through the vines will have you at the VIP entrance in about 5 minutes.

General Admission parking is reached from the main entrance into Sandalford via West Swan Road.  Upon entry you will be directed into one of two car parks by parking attendants. VIP parking is via a separate entrance to the Estate from  Middle Swan Road.  Upon entry into the venue you will be directed to the VIP car park.

There is plenty of parking INSIDE the venue.  Parking OUTSIDE the venue, on verges etc… is PROHIBITED parking marshals from the City of Swan will be present at ALL events and fines of $60 will be issued to those parked in prohibited areas (which are clearly marked out).

It varies from show to show – contact Sandalford on 08 9374 9374 or log onto www.sandalford.com for details.

NO GLASS and NO ALCOHOL.  Alcohol will be available for purchase inside the venue.  Tables, bbqs, umbrellas, wine spikes, metal cutlery, tents, sun shelters, professional cameras, video or sound recording equipment.